Gift Return

Please use the below form to initiate your gift return or exchange.

Your order number can be found on the packing slip included with your shipment.
Please enter your zip code as the gift recipient; this is also found on the shipping label.
Please enter your full name as the gift recipient; this can also be found on the shipping label.
Please enter the email address where you'd like to receive your return shipping label for printing and your merchandise credit.
Not a Gift?

How it Works

Receive your gift.

A special gift was sent to you -- but it may be the case that you prefer a different size, color, or style.

Instant exchange.

Using Returnly, you can receive an Instant Credit to shop for your new selection right away. Your new items are shipped out to you directly.

Return original.

Use the supplied prepaid return shipping label to send the original items back to us.

Common Questions

What information will I need to proceed?

The gift receiver is asked to verify the order number (in the enclosed packaging) and delivery address zipcode. You are then presented with a screen where the gifted items are displayed and you’re asked to provide the cause of return. You are then given a voucher with the total eligible repurchase amount and asked to shop for replacement items immediately in your store.

Will the gift giver know that it has been exchanged?

The gift giver does not receive any notifications around this process whatsoever. The gift giver will only know about the exchange if the gift receiver volunteers to tell them. A good solution for all types of communities, families, and friend groups.

What if I decide to spend more than the voucher amount?

Purchases exceeding the gift exchange amount are paid for with the store's normal check-out methods.

How will this exchange voucher work?

At the time a shipping label is presented, you are also presented with a unique instant gift exchange voucher code that's easily copied to your clip-board. A link takes you to shop again immediately in the store, where you load up your cart and use the code at checkout as you would any voucher code. Purchases exceeding the gift exchange amount are paid for with the store's normal check-out methods.

How much time do I get to return the items?

It is best if you mail them back as soon as possible, but you have about 10 days to drop those return items in the mail so that they are received in time.

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